The importance of listening – and being a better listener – during a pandemic
With the world effectively on pause, now is a unique opportunity to listen to those close to you, or to those you wish were closer to you.
Crises have a way of shining a klieg light on the quality and depth of one’s relationships. Following major hurricanes, severe winter storms, electrical outages and terrorist attacks such as 9/11, there tends to be an uptick in divorces and breakups, as well as marriages and pregnancies.
Lawyers and demographers are already predicting a wave of COVID-divorces and coronababies as the pandemic has the potential to both bring us together and drive us apart.
Relationships, romantic and otherwise, are rewarding and resilient when both parties feel heard and understood. The trouble is that listening is a skill few diligently practise even in the best of times, and it can really fall by the wayside during periods of uncertainty, hardship and stress.
Family members, friends and colleagues may retreat into themselves, become easily distracted or maybe get too analytical, critical or pedantic in a subconscious attempt to control the conversation when all else is uncontrollable. The result is disconnection, alienation and even aggravation precisely when we need each other the most.
With the world effectively on pause, now is a unique opportunity to listen to those close to you, or to those you wish were closer to you. Confined as most of us still are and with our normal routines disrupted, we are literally captive audiences.
Whether in-person or on the phone, listening is how you develop understanding, strengthen ties and show you care. And it’s also how you know when you’ve heard enough and it’s time to give each other some space.
To be sure, there’s more to listening than just being quiet so the other person can talk. People aren’t devices where you can just press “play” and they will share their innermost thoughts and feelings with you. Intimacy is earned through patience, sensitivity and meeting people where they are.
Stephanie Anderson used long car rides with her father as opportunities to listen. This was in the mid-aughts, when her father would drive her from their home in Youngstown, Ohio, to Washington, DC, where she was attending George Washington University.
“It was very conscious on my part,” said Anderson, now an instructor of student professional development in the college of business at the University of Illinois at Chicago. “It’s not my dad’s forte to be a big communicator.”
On previous trips, she had sat on the passenger side texting her friends while her dad listened to music by his favourite artists: Johnny Cash, Barbra Streisand and Neil Diamond.
“I started with the music,” Anderson said. “I asked him when he began listening to those artists, what he liked about them and whether he ever went to any concerts.” His answers led to more questions, and he began to ask her questions. They talked about how he met her mother, who died when she was eight. They talked about his career and what kind of career she might like, each topic leading to another.
“I hadn’t had a very close relationship with my dad before that, aside from him being a great provider,” said Anderson. “But this was more me knowing him as a person who had dreams and motivations. It wasn’t transactional. It was about how he was experiencing life.” These days, she said, she looks forward to her daily “quarantine call” with her dad, who now lives in Florida.
By using her father’s music as a jumping-off point years ago, Anderson was, without realising it, employing a tactic known as “third things”. The term was coined by Quaker educator and author Parker Palmer and refers to things external to the two people talking, which can serve as springboards for connection.
It has to do with the fact that people tend to be more comfortable backing into disclosure. Poet Donald Hall described how third things were the linchpins of his 23-year marriage to poet Jane Kenyon. “We did not spend our days gazing into each other’s eyes,” he wrote, “We did that gazing when we made love or when one of us was in trouble, but most of the time our gazes met and entwined as they looked at a third thing.”
Start out by talking about something the other person likes, or maybe doesn’t like, and finding out why that is. It could be music, art, books, films, food, favourite childhood toys or even other people. The point is to explore one another’s affinities, attitudes, beliefs and opinions – but never argue about them. As Polish-born social psychologist Robert Zajonc wrote, “We are never wrong about what we like or dislike”.
For anyone to want to tell you anything, you have to not only extend the invitation but also respond in a thoughtful, feeling way. Regrettably, most people aren’t very good at this. Graham Bodie, a professor of integrated marketing and communication at the University of Mississippi in Oxford, has studied listening for almost 20 years, and his data suggests listeners’ responses are emotionally attuned to what speakers say less than 5 per cent of the time. Anyone who has shared something personal and received a thoughtless or uncomprehending response knows how it makes your soul want to crawl back in its hiding place.
That’s not to say your responses have to be in-depth emotional analyses. David Wynn, a retired telecommunications manager in Anaheim, California, said one of the best listeners he had ever known was a co-worker and dear friend who died in 2017. While his friend’s responses were not necessarily profound, they were nevertheless spot-on, even if it was to just exhale heavily and utter a profanity in sympathy with what Wynn was going through. “That was all I needed,” said Wynn. “He always got what I was saying.”
More often, though, people respond by shifting the conversation to themselves (“You think that’s bad? When I ...”) or by telling the other person what they should do (“If I were you...”). And sometimes, people change the subject entirely because they are uncomfortable with the other person’s emotions.
“I think most people don’t want to listen because they feel like once they hear something, they’re accountable for it,” said Pamela Soileau, a hospice nurse and chaplain in Houston. That’s especially true now, she said, when the problem we’re facing is as yet unsolvable.
But people typically don’t want you to solve their problems, much less ignore or minimise their feelings. They just want recognition, understanding and, above all, acceptance.
“I’ve come to realise that there are times when you don’t have to say anything,” Soileau said. “Words are important, but they are not everything. Sometimes, it’s just your presence and your willingness to listen that speaks volumes.”
By Kate Murphy © The New York Times